This policy applies to Easy Web Rent subscriptions and related hosted services provided by Easy Rent Pro and Sunset Solutions N.V. It should be read together with the Terms of Service, Refund Policy, Privacy Policy, applicable quotation, and order form. Mandatory rights under applicable law remain unaffected.
1. Scope
This policy governs cancellation of free trials, paid subscriptions, renewals, hosted reservation websites, API access, integrations, support plans, add-ons, implementation projects, and related Easy Web Rent services.
2. Cancelling a free trial
A trial may be discontinued at any time before conversion to a paid account. No cancellation fee applies to a genuinely free trial. When a trial ends or is cancelled, access may stop immediately and trial data may be deleted according to our operational and retention practices.
The customer is responsible for exporting any trial information it wishes to retain before trial access ends. Trial environments are not intended to serve as permanent backups.
3. Customer cancellation and non-renewal
A customer may request cancellation or non-renewal by emailing info@easyrentpro.com from an authorized account address. The request must identify the company, subscription, production domain, and requested effective date.
A cancellation request is not complete until Easy Rent Pro sends written confirmation. Automated replies, delivery receipts, or informal messages to staff members do not by themselves constitute acceptance.
Where an online account-cancellation function is available, the customer may also use that function. We may require additional verification to protect the account against unauthorized cancellation.
4. Notice before renewal
To prevent an upcoming renewal, the cancellation request should be received before the renewal date shown on the invoice, subscription notice, order form, or account. Customers should submit notice sufficiently early to allow account verification and processing.
If notice is received after a renewal has been processed or the new billing period has started, cancellation will normally apply at the end of that renewed period. The renewal charge remains subject to the Refund Policy.
5. Effective date and access after cancellation
Unless immediate termination is requested or required, a paid subscription normally remains accessible until the end of the current paid billing period. No new renewal will be charged after cancellation has been accepted and recorded.
Cancellation does not erase amounts already due, reverse completed work, cancel third-party commitments, or waive obligations arising before the effective date.
When immediate cancellation is requested, access may end before the paid period expires. Unless required by law or expressly approved in writing, unused time is not refunded or credited.
6. Downgrades and partial cancellation
Requests to remove modules, users, vehicles, branches, domains, storage, integrations, support, or other add-ons are treated as plan changes rather than full cancellation. Changes normally take effect on the next billing cycle unless Easy Rent Pro agrees otherwise.
A downgrade must not reduce the account below the minimum plan required for its active data, users, vehicles, branches, or features. Data or functions exceeding the new plan may need to be removed, archived, or separately billed before the downgrade can take effect.
7. Cancellation during implementation or custom work
Cancelling a subscription does not automatically cancel a separate implementation, migration, integration, training, consulting, or custom-development project.
If the customer cancels project work, it remains responsible for completed work, committed third-party costs, reserved time, approved milestones, and any cancellation terms in the quotation or project agreement. Deliverables may be withheld until outstanding invoices are paid.
8. Data export, retention, and deletion
Before access ends, the customer should export the business data, reports, documents, images, contracts, invoices, and other information it wishes to retain. Available export formats and the scope of export depend on the functions included in the account.
After cancellation becomes effective, Easy Rent Pro may disable logins, public booking pages, API tokens, integrations, scheduled jobs, messaging, email functions, and connected services.
Account data may be retained for a limited period for backup, legal, tax, fraud-prevention, security, support, and recovery purposes, then deleted or anonymized according to applicable law and our retention practices. Backups may persist until their normal rotation expires.
Data restoration after cancellation is not guaranteed and may be subject to availability, identity verification, payment of outstanding balances, and a restoration fee.
9. Domains, websites, and customer-controlled resources
A customer-owned domain remains the customer’s responsibility. The customer should update DNS, nameservers, email, payment-gateway callbacks, API endpoints, and other dependencies before hosted services are discontinued.
Domains, certificates, templates, code, or services purchased or licensed by Easy Rent Pro on the customer’s behalf may be subject to separate ownership, licensing, transfer, and supplier conditions. Transfer is not guaranteed unless expressly included in writing.
10. Third-party integrations and services
Cancellation of Easy Web Rent does not automatically cancel contracts with payment processors, WhatsApp or messaging providers, email relays, tracking systems, mapping services, accounting platforms, Microsoft, Google, Meta, Stripe, banks, or other third parties.
The customer must separately cancel or update third-party accounts and revoke credentials where appropriate. Easy Rent Pro is not responsible for charges imposed by those providers after cancellation.
11. Suspension or termination by Easy Rent Pro
Easy Rent Pro may suspend or restrict service for overdue payment, chargeback, security risk, unlawful use, abuse, excessive resource consumption, attempted unauthorized access, infringement, violation of the Terms of Service, or conduct that threatens the platform or other customers.
Where reasonably possible, we will provide notice and an opportunity to correct the issue. Immediate suspension or termination may occur when necessary to protect security, comply with law, prevent harm, or respond to fraud or serious breach.
Termination for breach does not eliminate unpaid fees or other obligations. Refund eligibility, if any, is determined under the Refund Policy and applicable law.
12. Discontinuation by Easy Rent Pro
If Easy Rent Pro permanently discontinues a paid service without offering a materially comparable replacement, we will provide reasonable notice where practicable and determine an appropriate transition, credit, or refund for the unused prepaid period, subject to contractual terms and applicable law.
13. Reactivation
A cancelled account may be reactivated only if the service, data, domain, and required infrastructure remain available. Reactivation may require payment of outstanding invoices, a new subscription, updated terms, migration work, and a reactivation or restoration fee.
14. Chargebacks do not constitute cancellation
Stopping a card, rejecting a direct debit, or initiating a chargeback does not constitute a valid cancellation request. The subscription remains subject to this policy until cancellation is properly requested and confirmed.
15. How to submit a cancellation request
Email info@easyrentpro.com with:
- the legal company or account name;
- the account administrator’s name and email address;
- the Easy Web Rent production domain or account identifier;
- whether the request is for immediate cancellation or non-renewal;
- the requested effective date;
- any required data-export or transition request.
Do not include full payment-card numbers, security codes, passwords, API secrets, or private encryption keys.
16. Confirmation
Easy Rent Pro will review the request, verify authority, identify outstanding work or charges, and issue written confirmation showing the recorded effective date and any required next steps.
17. Contact
Questions regarding cancellation may be sent to info@easyrentpro.com.